What support channels are available to me?
- Brightspace resources for guides and helpful articles.
- Guides, videos, and recordings are available in our quick links of Brightspace resources.
- is a self-directed course within Brightspace that should take approx. 2-3hrs to complete and you can access it any time (Brightspace login is required).
- Campus-wide training from our VLE project training team.
- The Show and TEL* series where our colleagues share their experience of using Brightspace
* Full schedule is available on the page. Subscribe to say up-to-date. - Use the for technical queries about Brightspace.
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Need more help?
Technical Support
UL staff and students can use the UL ITD system Topdesk to log queries.
See below for details:
| Support | How to contact | When to contact |
|---|---|---|
| UL ITD (Topdesk) | Log a call using |
|
Pedagogical Support
If you are a UL staff member and you need support and guidance with setting up your module site, contact the educational technologists in your faculty. e.g.
- Advice on module setup: I want to use the VLE to.
- Advice on optimising your use of the VLE: I want to set up assignments/groups/discussions in a particular way
| Faculty | Contact |
| Kemmy Business School | Contact: Kbslt@ul.ie |
| Education and Health Sciences | Contact: EHSLT@ul.ie |
| Arts, Humanities and Social Sciences | Contact: ahsslt@ul.ie |
| Science and Engineering | Faculty Contact: SELT@ul.ie Flexible Learning Centre contact: seflc@ul.ie |
| Centre for Transformative Learning (CTL) | Contact: CTL@ul.ie |