Quality of Work

RESEARCH FOCUS

Pay and working conditions; public policy and quality of work; work and technology; workplace bullying; gender in the workplace; workplace relations.

MEMBERS OF THE GROUP

National Reports

Cross, C., Murphy, M. and McMahon, J. (2020) The Annual CIPD HR Practices in Ireland Survey. Published May.
Harnett, C. and Kieran, S. (2020) Beyond Covid-19: Research Insights into a New World of Work. Report for OMT Global.
O’Sullivan, M., McMahon, J., Murphy, C., Ryan, L. and Lavelle, J. (2020) Pathways to Better Prospects: Delivering Decent Terms and Conditions for Early Years Workers in Ireland. A Literature Review. Dublin: Report for Early Childhood Ireland, November.
Cross, C., Murphy, M and McMahon, J. (2019) The Annual CIPD HR Practices in Ireland Survey. Published 15th May 2019.
Kieran, S., Ryan, L., MacMahon, J., MacCurtain, S. (2019) The Future of Work Now: The digital transformation of customer service and the emergence of Ireland’s Cx professional. Report prepared for Skillnet Ireland.
O’Sullivan, M., McMahon, J., Murphy, C., Ryan, L. and Lavelle, J. (2019) The Impact of Technology on Employees. Report for the Financial Services Union.
Cross, C., Murphy, C., Ocana, T. and Halton, M. (2018) The Female ISEQ Board Report: Time for Change, Kemmy Business School.
International Labour Organisation (unpublished, 2018) On-call and other forms of casual work in industrialized countries. Geneva: ILO. Report prepared by O’Sullivan, M., Turner, T., McMahon, J., Ryan, L., Lavelle, J., Murphy, C., O’Brien, M and Gunnigle, P.

Publications

Dundon, T., Martinez Lucio, M., Hughes, E., Howcroft, D., Keizer, A and Walden, R. (2020), Power, Politics and Influence at Work’,&�Բ��;Manchester University Press.
Wallace, J., Gunnigle, P. and O’Sullivan, M. (2020) Industrial Relations in Ireland, 5th ed. Dublin: Institute of Public Administration.
Wilkinson, A., J. Donaghey, T. Dundon and R. Freeman (2020), (Eds) Handbook of Research on Employee Voice, 2e, Edward Elgar: Cheltenham.
Hickland E, Cullinane N, Dobbins T, Dundon T, Donaghey J. (2020), ‘Employer silencing in a context of voice regulations: Case studies of non-compliance’,&�Բ��;Human Resource Management Journal, ().
Dobbins, T., Hughes, E. and Dundon, T. (2020), ‘Zones of contention’ in industrial relations: Framing pluralism as praxis’,&�Բ��;Journal of Industrial Relations, on-line early ().
Townsend, K., Wilkinson, A., Dundon, T. and Mowbray, PK. (2020), ‘Tracking employee voice: developing the concept of voice pathways’,&�Բ��;Asia Pacific Journal of Human Resources, on-line early ().
O'Sullivan, M., Lavelle, J., Turner, T., MacMahon, J., Murphy, C., Ryan, L., Gunnigle, P., Employer-led flexibility, working time uncertainty and trade union responses: the case of academics, teachers and school secretaries in Ireland, Journal of Industrial Relations,
Kieran, S. MacMahon, J and MacCurtain, S (2020), Strategic Change and sense-making practice enabling the role of the middle manager, Baltic Journal of Management, 15(4): 493-514
O’Sullivan, M., Cross, C., and Lavelle, J. (2020) The Forgotten Labour Force: Characteristics and trends for older female part-time workers in Ireland, Irish Journal of Management, 39 (1)
O'Sullivan, M., Turner, T., Lavelle, J., MacMahon, J., Murphy, C., Ryan, L., Gunnigle, P., O'Brien, M. (2020) ‘The Role of the State in Shaping Zero Hours Work in an Atypical Liberal Market Economy’,&�Բ��;Economic and Industrial Democracy, 41(3), 652–671.
Turner, T., Ryan, L. and O’Sullivan, M. (2020) ‘Does union membership matter? Political participation, attachment to democracy and generational change’,&�Բ��;European Journal of Industrial Relations, 26(3): 279-295.
Dobbins, T. and Dundon, T. (2020), ‘Non-union employee representation’, in A. Wilkinson, J. Donaghey, T. Dundon and RB Freeman (Eds), Handbook of Research on Employee Voice, 2e, Cheltenham: Edward Elgar (pp.378-398).
MacMahon, J., Ryan, L., O’Sullivan, M., Lavelle, J., Murphy, C., O’Brien, M., Turner, T. and Gunnigle, P. (2020) ‘Legislation: A Double-Edged Sword in Union Resistance to Zero Hours Work – the Case of Ireland in Donna Baines and Ian Cunningham’ (Eds). Working in the Context of Austerity: Challenges and Struggles. Bristol: University Press.
Wilkinson, A., Dundon, T., Donaghey, J. and Freeman, RB (2020), ‘Employee voice: bridging new terrains and disciplinary boundaries’, in A. Wilkinson, J. Donaghey, T. Dundon and RB Freeman (Eds), Handbook of Research on Employee Voice, 2e, Cheltenham: Edward Elgar (pp.2-18).
Chicu, D., del Mar Paimes, M., Ryan, G. and Cross, C. (2019) ‘Exploring the influence of the human factor on customer satisfaction in call centres’, , 22(2): 83-95.
Cross, C. and Dundon, T. (2019), ‘Social Exchange Theory, Employment Relations and Human Resource Management’, in K. Townsend, K. Cafferkey A. McDermott, & T. Dundon, Elgar Introduction to Theories of Human Resources and Employment Relations, Cheltenham: Edward Elgar.
Dundon, T. (2019), ‘The fracturing of work and employment relations’, Labour & Industry, 29(1): 6-18
Gunnigle, P., Lavelle, J. & Monaghan, P (2019) “Multinational Companies and HRM in Ireland during Recession: A Retrospective from a Highly Globalized Economy”, Thunderbird International Business Review, 61(3), 481-489.
Howcroft, D., Dundon, T. and Inversi, C. (2019), ‘Fragmented Demands: Platform and Gig-Working in the UK’, in M. O’Sullivan, J Lavelle, J. McMahon, L. Ryan, C. Murphy, T. Turner & P. Gunnigle (Eds), Zero-Hours and On-Call Work in Anglo-Saxon Countries, Springer: New York.
Inversi, C., Buckley, L.A. and Dundon T (2019), ‘Regulating working time under evolving business models of capitalism: the State, regulatory actors and the gig economy’, paper presented to the 6th Regulating for Decent Work Conference, International Labour Organisation (ILO), Geneva, 8-10 July.
Mac Mahon J (2019) ‘Plus Ca Change? Regulating Zero Hours work in Ireland: An Analysis of the Employment (Miscellaneous provisions Act) 2018’, Industrial Law Journal, 48(3): 447-467.
Murphy, C., Turner, T., O’Sullivan, M., MacMahon, J., Lavelle, J., Ryan, L., Gunnigle, P. & O'Brien, M. (2019) “Trade Union Responses to zero hours work in Ireland”, Industrial Relations Journal, ,.
Murphy, C., & Turner, T. (2019). Tipping the Scales for Labour in Ireland? Collective Bargaining and the Industrial Relations (Amendment) Act 2015. Industrial Law Journal (forthcoming).
Murphy, C., Lavelle, T., Turner, T., Ryan, L., McMahon, J., O’Sullivan, M., O’Brien, M. and Gunnigle, P. (2019) Zero Hours Work in Ireland. In O’Sullivan, M., Lavelle, J., McMahon, J., Ryan, L., Murphy, C., Turner, T. and Gunnigle, P. (eds) Zero Hours and On-call Work in Anglo-Saxon Countries. Singapore: Springer, pp.21-40.
Nechanska, E, Hughes, E. and Dundon, T. (2019), 'Towards an integration of employee voice and silence' Human Resource Management Review.
O’Sullivan, M., Lavelle, J., McMahon, J., Ryan, L., Murphy, C., Turner, T. and Gunnigle, P. (eds) (2019) Zero Hours and On-call Work in Anglo-Saxon Countries. Singapore: Springer.
O’Sullivan, M. (2019) ‘Introduction to Zero Hours and On-call Work in Anglo-Saxon Countries’. In O’Sullivan, M., Lavelle, J., McMahon, J., Ryan, L., Murphy, C., Turner, T. and Gunnigle, P. (eds) Zero Hours and On-call Work in Anglo-Saxon Countries. Singapore: Springer, pp. 1-20.
O’Sullivan, M. (2019) ‘Zero Hours and On-call Work in Anglo-Saxon Countries: A Comparative Review’. In O’Sullivan, M., Lavelle, J., McMahon, J., Ryan, L., Murphy, C., Turner, T. and Gunnigle, P. (eds) Zero Hours and On-call Work in Anglo-Saxon Countries. Singapore: Springer, pp. 159-178.
Ryan, L., Turner, T. and McMahon, M. (2019) ‘Between the profit imperative and worker welfare: can responsible companies stem the expansion of precarious work?. In O’Sullivan, M., Lavelle, J., McMahon, J., Ryan, L., Murphy, C., Turner, T. and Gunnigle, P. (eds) Zero Hours and On-call Work in Anglo-Saxon Countries. Singapore: Springer, pp. 233-250.
Ryan, L. and Wallace, J. (2019) ‘Mutual gains success and failure: Two case studies of annual hours in Ireland’, Irish Journal of Management.
Turner, T., Ryan, L. and O’Sullivan, M. (2019) ‘Does union membership matter? Political participation, attachment to democracy and generational change’, European Journal of Industrial Relations,
Harnett C., Murphy C. and Cross C. (2018) An Examination of Job Quality within the context of Entrepreneurship as a Job Creation Strategy. Submitted to Doctoral Colloquium, Irish Academy of Management Conference, Cork, September 2018.
Gunnigle, P., Lavelle, J. & Monaghan, S. (2018) “Multinational Companies and HRM in Ireland during Recession: A Retrospective from a Highly Globalized Economy”, Thunderbird International Business Review DOI: 10.1002/tie.21978
MacCurtain, S, Murphy, C, MacMahon, J and O’Sullivan, M. (2018) 'To Stand Up or Step Back, Exploring the Responses of Employees Who Observe Workplace Bullying'. Nursing inquiry, 25 (1).
McMahon, J., O’Sullivan, M., Murphy, C., Ryan, L., MacCurtain, S. ‘Speaking up or staying silent in bullying situations: the significance of management control’, Industrial Relations Journal, forthcoming.
Murphy, C. and Cross, C. (2019) ‘Blurred Lines: Work life Balance, Eldercare and HRM’, International Journal of Human Resource Management.
Turner, T. and Cross, C. (2018) "Do high-involvement work practices affect employee earnings in union and non-union settings in the Irish private sector?", Personnel Review, 47(2): 425-440,

Media Activity/Publications

Harnett, C., Cross, C., Murphy, C. (2020) ‘Why quality as well as quantity matters with post-Covid jobs’, RTE Brainstorm, 19th June, available
Invesi, C., Cefaliello, A. and Dundon, T. (2020), ‘#HereToDeliver: valuing food delivery workers in the future’,&�Բ��;Policy@Manchester Blog (20 June).
Tumulty, P., Dundon, T., Ryan, L. and Dobbins, T. (2020), ‘Precarious conditions in university sector put all of society at risk’,&�Բ��;Sunday Business Post (14 June).
Harnett, C. and Kieran, S. were quoted in ‘Employee burnout looming due to Covid-19 – survey’, RTE, 4th September, available
Kieran, S. (2019) ‘Why do some companies take their employees for granted?’, RTE Brainstorm, 28th November, available
Ryan, L. and Kieran, S. (2019) ‘Mixing office romances and Christmas parties in the age of #MeToo’, RTE Brainstorm, 3rd Dec, available
O’Sullivan, M., Cross, C., Lavelle, J. (2020) ‘The low-paid workers keeping Ireland running during the pandemic’, RTE Brainstorm, 8th April, available

Community/Practice Engagement

T. Dundon was involved in MOOC with collaborators from Manchester and Liverpool universities on ‘Power, Politics and Influence at Work, specifically geared to labour market activists and global NGOs () .
T. Dundon (2020), ‘’,&�Բ��;Panel Discussant, Original Thinkers Webinar, Alliance Manchester Business School, University of Manchester (14 July).
T. Dundon (2020), ‘’,&�Բ��;Panel Discussant, Centre for Cities (25 June)
S. Kieran co-organised a webinar with UCD (2020) ‘HR Analytics Priorities during Covid-19 and the New Normal’, 23rd October. Speakers included practitioners from Optum, Boston Scientific and Bank of Ireland.
M. O’Sullivan chaired a TASC webinar on ‘Exploring the Potential of a Wellbeing Framework in Ireland’, 2nd November.
Caroline Murphy was invited by the Midwest Project Management Forum to present on ‘Current Trends in Diversity and Inclusion’, Dell, October 3rd, Limerick.
Tony Dundon presented research evidence to the UK House of Commons select committee, 30th April 2019, concerning ‘automation and the future and work’.
Tony Dundon discussed options for collective bargaining rights with a panel of invited experts (inc John Hendy QC, Prof Linda Clarke, Prof Keith Ewing) at the UK House of Commons, 15th May 2019, organised by Laura Picdock MP, Shadow Minister for Labour, British Labour Party, concerning ‘mandatory sectoral collective bargaining’ in a potential future Industrial Relations Bill (under a future Labour Government in Britain).
Michelle O’Sullivan, was an invited expert panel speaker, at a seminar hosted by UCC HR Centre/Irish Academy of Management Special Interest Group on Work, Employment and Organisation, University College Cork, 24th May 2019. The seminar was on ‘The Healthy Workplace’.
Mac Mahon J and Dundon T : Just when you thought it was safe to sign a zero-hours contract, Irish Times online, Thursday April 25th 2019,
Cross, C and Murphy C. Gender Equality in Decision-Making: A Best Practice Model, Women in Leadership Seminar, Analog Devices, March 7th 2018
Murphy, C, MacMahon, J and Cross, C. Leadership Challenges: Results from the CIPD HR Practices Survey 2017, CIPD Seminar, BioMarin, Cork, 15th February 2018.
Ryan, L. ‘How should corporations gain trust: rethinking the role of corporate social responsibility in democracies?’ Chair of TASC Seminar, 31st October, Dublin.
O’Sullivan, M. ‘Precarious work & quality of work’, Seminar at SIPTU Manufacturing Division Conference, 9th November, Castlebar.
O’Sullivan, M. Keynote speaker at a public meeting on insecure work hosted by the One Galway Movement, an alliance of trade unions and student unions, Mick Lally Theatre Galway, 15th February.

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RESEARCH FOCUS

MEMBERS OF THE GROUP

National Reports

Publications

Media Activity/Publications

Community/Practice Engagement

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