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The provides access to an Employee Assistance Programme (EAP).
The EAP is an independent and confidential counselling and advice service to assist all of us in dealing with personal issues that could pose a threat to our health, well-being, relationships, or employment.
- The service is free – the bears the cost of this service.
- The service is voluntary – the decision to use the service and avail of counselling rests with the individual.
- The service is confidential and independent – and provided by an external company called Lena (by Inspire).
How does the Support Service operate?
Lena (by Inspire) is an external provider and has a range of professional and experienced counsellors and practitioners for this service. All counsellors / practitioners meet the training and experience requirements of professional bodies such as the Psychological Society of Ireland (PSI) or the Irish Association of Counsellors and Psychotherapists (IACP).
To access this, you call the freephone helpline number Freephone:1-800-817-433, which is available 24 hours a day, 7 days a week. Users may prefer to access this number from a private telephone as UL managed telephone bills are itemised. From here, you will be referred to the appropriate counsellor. You will be able to avail of up to six counselling sessions in a twelve-month period. You can also email support@lenabyinspire.com
Who can use the EAP?
This service is provided for all employees and their family members. This will include a spouse, civil partner, or dependent where the family member can be described as a person aged sixteen [16] or over and residing at the family home. (Provision of support to those aged 16 and 17 years of age is to be provided with prior written parental consent.)
We all experience challenges and go through stages where life seems tough making it hard to cope with day-to-day issues. This service can also be used to help with a variety of difficulties such as bereavement, stress, relationship problems, issues with alcohol, drugs, or gambling, etc.
Will my employer know I am using the EAP?
No. The University will not be told who is using the service and receive only basic anonymous figures for evaluation of the service. No information is disclosed to the University by the EAP which could reveal the identity of any employee accessing the programme.
When is the EAP available?
Access to the helpline is available 24 hours a day, 7 days a week. Freephone:1-800-817-433
Staff can also access the EAP Support Hub here
The Support Hub provides instant access to a range of information, guidance, screening, and intervention tools, tailored to help care for your individual wellbeing needs including a rich Resource on many specific mental and physical health topics.
Your anonymity is completely secure and is in no way linked to the .
First time users can register using the PIN “UNILIMER” here: .
Direct assistance with the Support Hub, independent from UL, is also available by emailing: hubsupport@lenabyinspire.com
Once you enter the PIN: UNILIMER, you will be asked to create your own password. You may wish to save the log-in details into your web browser settings for ease of repeat access.
Please also see Lena by Inspire quick reference material:
Printed materials are also available from Human Resources.
